Nightingale Consulting
CASE STUDIES

Results, not claims

Every case study follows the same structure: what hurt, what we did, what changed and how we know it changed. No numbers without a source.

The detailed case studies are published in Polish. Tell us which one interests you and we will walk you through it in English.

AI STRATEGY

AI strategy and a complete AI environment

An AI readiness assessment, a map of use cases ranked by value and risk, and then the environment itself, up and running.

AI ON COMPANY DATA

A local AI knowledge base built on company documents

An AI stack in the client’s own server room that talks to twenty years of their documents — without sending any of it outside.

AI IN CUSTOMER SERVICE

Dedicated chatbots on client websites

A chatbot on the client’s site that answers from their own knowledge base, with the data staying in the EU.

OUR OWN PRODUCT

SOWA Privacy · SafeChat

A layer that detects and masks personal data before a prompt leaves the company — in Polish and in German.

DATA AND DASHBOARDS

Operational dashboards and price monitoring

Operational dashboards combining time series with reference data, plus serverless price monitoring for e-commerce.

OUR OWN PRODUCT

ToucanFlow

A platform for expenses, cost invoices and business travel, integrated with Poland’s KSeF — an invoice comes in from a photo, an e-mail or a PDF.

DOCUMENT AUTOMATION

HeronFlow (Czapla)

An engine that codes cost invoices on its own, following accounting rules, and assigns them to accounts and cost centres.

INTEGRATIONS AND DOCUMENT FLOW

Comarch ERP / DMS integrations and document flow

A document flow wired into the ERP: from e-mail, KSeF and scans, with rule-based coding and reporting.

OUR OWN PRODUCT

FixMe — service tickets with room identification

Our ticketing system, where a QR code in the room replaces the „where is it exactly” description.

NETWORK AND INFRASTRUCTURE

Network as a service for a serviced-office operator

One network standard replicated across eleven sites — redundant at the key layers, sold as a service.

IT CONSTRUCTION SUPERVISION

IT supervision for new site launches

Owner’s supervision of the IT scope while seven locations were being launched — from design to handover.

INFRASTRUCTURE FOR A TENANT

Fitting out space for a corporate tenant’s IT requirements

A corporate IT department’s requirements translated into something buildable inside someone else’s building.

CLOUD AND DELIVERY

Microsoft Azure solutions: from architecture to CI/CD

Azure solutions for end clients — from architecture and network security to CI/CD pipelines.

OWN INFRASTRUCTURE

An in-house company stack instead of SaaS

Own infrastructure instead of subscriptions — system, CRM, web server and containers as the standard.

MONITORING AND OPERATIONS

Central monitoring of network and server infrastructure

Over a thousand hosts across several hardware platforms in a single view — for engineers and for the business.

SUPPORT AND IT ORGANISATION

Building an IT support organisation from scratch

Technical support built from nothing for several operators and, ultimately, five thousand users.

BUSINESS CONTINUITY

Continuity of banking applications and processes

Continuity for banking applications and processes: recovery plans, tests and infrastructure changes.

PROCESS OPTIMISATION

Process optimisation in a shared services centre

Shared services processes measured and standardised with Lean Six Sigma, then automated.

SECURITY AND COMPLIANCE

Security and compliance for a client audit

Security due diligence run by a corporate client, closed with no exceptions.

RISK AND COMPLIANCE

Risk, compliance and continuity of a global robotics platform in a bank

A robotic automation platform as a service for an entire banking group, with risk and control evidence.

ROBOTIC AUTOMATION

An RPA Center of Excellence in a bank

An internal automation platform and RPA competence centre in a bank — from virtual machines to standards.

GOVERNANCE

A Power Platform Center of Excellence

A Power Platform competence centre: governance, data policies and standards for the apps that get built anyway.

ENTERPRISE ARCHITECTURE

Enterprise architecture: blueprints and operating frameworks

The enterprise architect’s role: system inventory, target architecture and operating frameworks.

Let’s talk about what isn’t working

The first conversation is free and non-binding. We usually reply within one business day.

Book a consultation+48 12 400 42 10